Comments on: Another Lesson Learned: Just be a Crybaby http://www.thebigfelafel.com/another-lesson-learned-just-be-a-crybaby/ Essential Tips for Living in Israel Thu, 18 Mar 2010 06:48:59 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Gadi http://www.thebigfelafel.com/another-lesson-learned-just-be-a-crybaby/comment-page-1/#comment-12988 Gadi Sat, 17 Jan 2009 15:50:16 +0000 http://www.thebigfelafel.com/another-lesson-to-be-learned-just-be-a-crybaby/#comment-12988 You can also make an official complaint at the website of the State Comptroller and Ombudsman - http://www.mevaker.gov.il/serve/site/ntz_ombuds_complaint.asp You can also make an official complaint at the website of the State Comptroller and Ombudsman – http://www.mevaker.gov.il/serve/site/ntz_ombuds_complaint.asp

]]> By: Gadi http://www.thebigfelafel.com/another-lesson-learned-just-be-a-crybaby/comment-page-1/#comment-12987 Gadi Sat, 17 Jan 2009 15:47:31 +0000 http://www.thebigfelafel.com/another-lesson-to-be-learned-just-be-a-crybaby/#comment-12987 To everyone that has had stories like this in Israel (in other words, to everyone) - you can submit a complaint about poor customer service at www.tluna.co.il or at www.service-report.co.il. The complaints there are public, so you will be contacted by a representative of the company / institution who will try to resolve the issue to your satisfaction. Good luck! As the slogan for the tluna website goes, don't be "fryers" ;-) To everyone that has had stories like this in Israel (in other words, to everyone) – you can submit a complaint about poor customer service at http://www.tluna.co.il or at http://www.service-report.co.il. The complaints there are public, so you will be contacted by a representative of the company / institution who will try to resolve the issue to your satisfaction. Good luck! As the slogan for the tluna website goes, don’t be “fryers” ;-)

]]> By: Molly http://www.thebigfelafel.com/another-lesson-learned-just-be-a-crybaby/comment-page-1/#comment-349 Molly Mon, 25 Feb 2008 08:07:21 +0000 http://www.thebigfelafel.com/another-lesson-to-be-learned-just-be-a-crybaby/#comment-349 thanks for the suggestions...I will send Zeev Belsky a letter. And you are so right about the "first mistake," what the hell was I thinking! thanks for the suggestions…I will send Zeev Belsky a letter. And you are so right about the “first mistake,” what the hell was I thinking!

]]> By: Abbi http://www.thebigfelafel.com/another-lesson-learned-just-be-a-crybaby/comment-page-1/#comment-346 Abbi Sun, 24 Feb 2008 15:01:32 +0000 http://www.thebigfelafel.com/another-lesson-to-be-learned-just-be-a-crybaby/#comment-346 I think you should make it clear to the JA (in a letter) that you are appalled at how long it took to get paid and that you will not do any further work for them if it takes 6 weeks and numerous headaches to get the money you earned. CC Zeev Belsky (the head of the JA) and detail everything you went through. There's really no reason JA couldn't have cut you a check. They do have checks there, for these purposes. ( I worked for them for a bit, and every department has a checkbook. It's BS if they claim otherwise.) btw, not that you knew, but your first mistake was having them pass it along to Bank Leumi- JA hired you and they should have facilitated the payment, regardless of who was the sponsor. I think you should make it clear to the JA (in a letter) that you are appalled at how long it took to get paid and that you will not do any further work for them if it takes 6 weeks and numerous headaches to get the money you earned. CC Zeev Belsky (the head of the JA) and detail everything you went through. There’s really no reason JA couldn’t have cut you a check. They do have checks there, for these purposes. ( I worked for them for a bit, and every department has a checkbook. It’s BS if they claim otherwise.)

btw, not that you knew, but your first mistake was having them pass it along to Bank Leumi- JA hired you and they should have facilitated the payment, regardless of who was the sponsor.

]]> By: Molly http://www.thebigfelafel.com/another-lesson-learned-just-be-a-crybaby/comment-page-1/#comment-337 Molly Sun, 17 Feb 2008 10:30:14 +0000 http://www.thebigfelafel.com/another-lesson-to-be-learned-just-be-a-crybaby/#comment-337 It is the awful truth that we all share these stories...stories that with a little customer service, we would never have to tell. But since it is happening, it is important to inform others...so keep on letting us know your problems and hopefully you will save someone from falling into the same mistakes! It is the awful truth that we all share these stories…stories that with a little customer service, we would never have to tell. But since it is happening, it is important to inform others…so keep on letting us know your problems and hopefully you will save someone from falling into the same mistakes!

]]> By: Epicentre http://www.thebigfelafel.com/another-lesson-learned-just-be-a-crybaby/comment-page-1/#comment-336 Epicentre Sun, 17 Feb 2008 08:57:12 +0000 http://www.thebigfelafel.com/another-lesson-to-be-learned-just-be-a-crybaby/#comment-336 When my brother made aliyah many years ago his wife had some shares in her British bank account that she wanted to sell. They thought that it would be easier to handle the money by opening an account with Leumi London! That's the way it seems in Chul. So.. she sold the shares and the account was credited....twice. Later on they asked my brother to verify the balance. He refused. Told them it was their job, not his. They sent another letter. And another. Then they told him that if he didn't confirm then... and they would charge him for all the letters. So he replied that he refuses to confirm and would they note the line from the ...[date]. More letters and charges. At last he sent them a letter stating that he would verify the balance on condition that they also irrevocably verify the balance. That confused them of course. However, they checked, found their mistake, cancelled the erroneous credit and "did him a favour" and cancelled all the bank charges on the letters. Not a word of thank you, sorry, it's good to have an honest customer etc.. of course. BTW, there are some more BLL stories - I really should start a blog on them! When my brother made aliyah many years ago his wife had some shares in her British bank account that she wanted to sell. They thought that it would be easier to handle the money by opening an account with Leumi London! That’s the way it seems in Chul. So.. she sold the shares and the account was credited….twice. Later on they asked my brother to verify the balance. He refused. Told them it was their job, not his. They sent another letter. And another. Then they told him that if he didn’t confirm then… and they would charge him for all the letters. So he replied that he refuses to confirm and would they note the line from the …[date]. More letters and charges. At last he sent them a letter stating that he would verify the balance on condition that they also irrevocably verify the balance. That confused them of course. However, they checked, found their mistake, cancelled the erroneous credit and “did him a favour” and cancelled all the bank charges on the letters. Not a word of thank you, sorry, it’s good to have an honest customer etc.. of course.
BTW, there are some more BLL stories – I really should start a blog on them!

]]> By: Benji http://www.thebigfelafel.com/another-lesson-learned-just-be-a-crybaby/comment-page-1/#comment-334 Benji Fri, 15 Feb 2008 05:56:31 +0000 http://www.thebigfelafel.com/another-lesson-to-be-learned-just-be-a-crybaby/#comment-334 Ugh-that is so frustrating. I went to the mas hachnasa THREE TIMES in one week to try to become atzmai. I was sent from one floor to another, had hours wasted, and was yelled at for not understanding what they were saying. What to say...your story is a nightmare. Ugh-that is so frustrating. I went to the mas hachnasa THREE TIMES in one week to try to become atzmai. I was sent from one floor to another, had hours wasted, and was yelled at for not understanding what they were saying. What to say…your story is a nightmare.

]]> By: israluv http://www.thebigfelafel.com/another-lesson-learned-just-be-a-crybaby/comment-page-1/#comment-333 israluv Thu, 14 Feb 2008 13:16:25 +0000 http://www.thebigfelafel.com/another-lesson-to-be-learned-just-be-a-crybaby/#comment-333 i find i get my way only after yelling.. and not when i talk nicely. keep us posted with this story! i find i get my way only after yelling.. and not when i talk nicely.
keep us posted with this story!

]]> By: danny brothers http://www.thebigfelafel.com/another-lesson-learned-just-be-a-crybaby/comment-page-1/#comment-332 danny brothers Thu, 14 Feb 2008 12:43:01 +0000 http://www.thebigfelafel.com/another-lesson-to-be-learned-just-be-a-crybaby/#comment-332 I'm a big tough guy and sometimes I too want to cry over these things in Israel. "Fax us this, oh, wrong document, fax us that, oh wrong fax number. Oh, we lost it. Oh, we never got it. Oh, sorry, no one told you? We don't do that." I’m a big tough guy and sometimes I too want to cry over these things in Israel. “Fax us this, oh, wrong document, fax us that, oh wrong fax number. Oh, we lost it. Oh, we never got it. Oh, sorry, no one told you? We don’t do that.”

]]> By: Miriam http://www.thebigfelafel.com/another-lesson-learned-just-be-a-crybaby/comment-page-1/#comment-331 Miriam Thu, 14 Feb 2008 09:57:59 +0000 http://www.thebigfelafel.com/another-lesson-to-be-learned-just-be-a-crybaby/#comment-331 Molly, that is so terrible! I've had nightmare paying stories but never anything like that. Molly, that is so terrible! I’ve had nightmare paying stories but never anything like that.

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