Don’t Get Angry – Get Empowered about Consumer Rights in Israel!
As new immigrants, part of our induction into Israeli society is new rights, discounts, a bit of money and lots of customer service fights – whether it be at the bank, over the phone or just waiting in line. Most of us know about the money and rights part, but the fighting for basic consumer rights is something that even after you do it, even after several times of doing it, even after learning your lesson and never doing it again- you still feel surprised, annoyed and stressed out from each experience.
Most immigrants will tell you that after a while you just get used to the new way of customer service and accept it. You try not to let things get under your skin because you’ll go nuts. And besides, the bureaucratic system is the way it is and no one is going to change that.
Friends and fellow immigrants, change is not only for Obama, the time for consumer rights to exist in Israel has come. Or at least for me it has, and I’m on your team, so whether you like it or not, we are about to fight the battle of consumer rights culture in Israel.
Two weeks ago, I went to Pelephone headquarters in Jerusalem to fight a NIS 17 monthly internet charge that they added to my phone bill. After waiting almost a half hour for a customer service representative, I was told that I had to pay the fee according to their new rule which they state is: Any phone that can access internet will pay an access charge for internet. So what does this mean? Well, even though I feel that having internet at work and at home is enough for me and I would rather spend the NIS 17 a month on chocolate bars, that’s just too bad because I am forced to pay the fee.
This ridiculous charge is added on to another outrageous charge that I only found out about while fighting the internet issue; which is, that I am still paying for a phone that broke months ago. Yes, it turns out that if your phone breaks and you get a new phone, you still have to pay for the old, broken phone as well as your new phone. And, even if I went to another cell phone company, since clearly I hate Pelefone at this point, it wouldn’t matter because I would have to continue to pay for the two phones, so they still get my money.
After arguing and even using tears as a weapon (didn’t work), I left angrier then I have ever been, and that is hard to do. I wanted to leave Israel and never come back. Yes, I am used to fighting with customer service. And yes, I am aware that there is no customer service in Israel. But that does not explain or justify charges for a product I don’t want.
Once the anger subsided and I thought about the situation it occurred to me that this was actually happening for a great reason. I am not going to get pooped on any longer. I am going to fight for consumer rights because they can and do exist…somewhere. If I allow the internet fee to continue today, then tomorrow it’s a TV fee on my phone for NIS 100 (and that obviously includes the TV tax, another point of anger). And that trend does exist, how else could you explain the internet tax in the first place?
I have already informed Pelephone that I plan to sue them or start a class action suit. While they believe that I am angry, I’m not sure how much they believe in my fight. I am writing this post to ensure that I plan to fight this until the end. And I don’t know exactly what the end is. It could be reversing the forced internet fee for all Pelephone customers or all cell phone holders in general (since this fee exists with several companies). The end may be a fight for consumer rights against big companies, monopolies and the general bureaucratic system. But no matter what I am fighting it.
And I already have support. Through my research, Janglo posts and joining consumer rights groups that I never knew existed; I have found helpful people that unfortunately have also gone through this awful process. They have given me their contact info and advice and for that I thank them.
I have created a list below (please feel free to add), of ways to fight your own battles. And keep in mind, don’t get angry, get empowered. We can only create change if we believe change will come.
Consumer Rights Organizations, Councils, Groups and more:
The Israel Consumer Council:76 Mzah St., Tel Aviv 65789; Tel: 03-560-4671/72
Ministry of Industry, Trade and Labor – Department of Consumer Affairs: Yitzchak Kimchi, Esq. is in charge. His number is: 02- 6662590 His assistant: 02- 6662593 and 02-6662596
The Israeli Council for Consumerism: Fax number: 03- 6241035
Jerusalem Consumers Rights: 02-666-2034
Websites and online resources:
- consumers.org.il
- The Israel Consumer Council
- Public Trust
- Consumer Protection
- Service Report
- State Comptroller – Complaint Form
Groups:
- Consumer Rights in Israel – Yahoo Group
- Israel Consumer Rights -Yahoo Group
- Survival During Hard Times
Indian food in Jerusalem
After 4 years in Israel, I think I’ve finally moved out of my obsessive pita and humus stage. Don’t get me wrong, I’ll always save a special place in my heart for the quintessential Israeli snack that requires swift wrist action, but it’s time to move on and sample some other cuisines.
Recently, I discovered a little hole-in-the-wall Indian restaurant, Ichikidana איצ’יקדנה inside the Machane Yehuda outdoor shuk in Jerusalem. And … it was delicious! And cheap – the small platter of thali was 24NIS 35 NIS! And cute – tiny room with wooden tables covered with collages of pictures and mementos from the staff’s trips to India. And so… I’m hooked. I even went home and starting looking up Indian recipes for things I had never even heard of before like Chana Dal (Curried Chick-Peas), Tamatar Ki Chutney(tomato chutney) and Garam Masala. Apparently, other people have also discovered this yummy joint, so you can read more reviews from Jewlicious and Presentense’s latest issue.
Here’s a list of the kosher Indian restaurants in Jerusalem. If I missed any, please leave a comment and I’ll update the post.
Ichikidana איצ’יקדנה
Location: 4 Haeshkol St., makhane yehuda shuk/market
Phone: 050-224-7070
Hours: Sun-Thu: 08:00-20:00, Tri: 08:00- one hour before Shabbat
Almora
Location: Even Sapir, past the Hadassah Hospital in Ein Karem
Phone: 02-643-1186
Hours: Open Sunday – Thursday 10:00am till 11:00pm. Friday till Shabbat. .Motzei Shabbat till midnight.
Kohinoor
Location: Holiday Inn Crowne Plaza, by Binyanei HaUma and the Central Bus Station
Phone: 02-653-6667
Hours: Open for lunch, Sunday – Friday from 12:00 noon till 4:00pm. Open for dinner Sunday – Thursday 6pm till 11:30pm, and Saturday night after Shabbat.
In other Indian-related news, I went to see Slumdog Millionaire at Cinema City and it was incredible (both the VIP experience and the movie itself). Here’s some Indian music that I can’t get out of my head.
The Eve of Election Day or A Clogged Toliet You decide!
On the eve of Election Day, I am one of many that still don’t have a clue who they should vote for and the choice of crappy or corrupty isn’t much incentive. The next Prime Minister might be a repeat Bibi. While most people feel he will change the current political situation, I believe he only buys us time until he becomes a copy cat Olmert or Sharon. And
speaking of Kadima, if Livni wins, it’s just more of the same with “uni” being the key word in all of her decisions (unilateral ceasefire, unilateral pullout). And then there is Barak, who might have the same name as Obama, but can’t run the same campaign of change and yes we can. As he has shown, no he really can’t and he probably won’t. Finally we have Lieberman who has managed to climb his way to the top despite his ongoing criminal investigation. Then again, criminal investigation seems to be part of the job requirements for Prime Minister nowadays.
Along with the major players there are the other smaller teams to bat for and you can read more about them in my co-blogger and skinny friend, Becca’s post. But friends, here are some people that recently made headlines that I think would make a better job as Prime Minister then any of the current candidates running. If only there was a fill in the blank vote I could vote for one of them or some kind of inanimate object like a toothbrush or coaster.
Enjoy voting tomorrow and may the best man, woman or thing win the honor (laughing) of Israeli Prime Minister and all its glory (more laughing).
Headline Candidates:
Robert Holding: So who is this dude? Well he is a 72-year-old British milk man who was delivering milk and marijuana to his elderly customers. Holding is currently on probation for his dealing-which is great, because now he has time to be the Prime Minister of Israel. Obviously this is a man that thinks health care is a vital issue and would make that his top priority.
“Recessionista“: What exactly is a recessionista and why would she be a good candidate? Well Mandi Norwood, former editor-in-chief of Cosmopolitan and Mademoiselle Magazines has decided that during these rough times it’s ridiculous to spend a lot of money on material things, so instead she has jumped on the band wagon with cheap Jews and made it trendy to be stingy.
The word recessionista — originally a person who enjoys dressing fashionably on a budget — has gained rapidly in currency and now embraces the worlds of dining, entertaining and beauty.
It was declared the word of the week on the Macmillan Dictionary Web site last week and is one of the top fashion buzz words of 2009, along with its sibling “chiconomics,” according to the Global Language Monitor. Norwood will clearly focus on fixing the government’s budget, getting good deals on importing and exporting and probably cut taxes. And we all know what tax I would like to see go…the dumbest of all, the TV tax. Finally a candidate that really understands her constituents.
An Elementary School Principal: Now this is no regular principal, this is a principal with a unique set of principles. Remember how your parents threatened that they would clean your mouth out with soap if you said a bad word? Well this principal exercised his powers to make a 6-year-old boy clean out a clogged toilet (apparently the boy clogged the toilet after using paper towels instead of toilet paper to do his business) with his bare hands. That soap is looking pretty good right now. Anyway, the principal is currently being investigated (remember a key part of the PM Job) and is on a leave of absence. I think the principal would be a candidate that focuses more on the security situation, creating new policies to flush out the current situation, unclogging a toilet of bad decision making over the last few years.
Maybe it’s good these folks aren’t running, they really would make the decision so much harder!
Rowdy English election debate in Jerusalem
National elections are coming up on February 10, 2009 so over 1,000 undecided Jerusalem English speakers came to the Great Synagogue Saturday night to hear what the major parties had to say for themselves.
I felt a little confused when I arrived, not sure if I had arrived at the national mah-jong tournament or a national debate, being that the average age of the crowd was somewhere around 82. Perfect constituents for the Pensioners party, too bad the party missed out on the opportunity.
But don’t be deceived, there was enough spunk in the audience to rowdy things up with a round of Jerry Springer-like boos and applause. Unfortunately, I would’ve liked to see more makeovers and girlfights. Maybe at the next English debate.
David Horovitz from the Jerusalem Post started off the evening by reminding us what happened at the previous Mayoral Debate in Jerusalem, and poking fun at the candidates: Porush for not letting his translator translate, Barkat for arriving late, Birron for being a politician for less than a month, and Gaydamak for being… well… Gaydamak.
David then let the representatives introduce themselves, followed by a few questions from the audience. I wonder why they didn’t ask my TV tax question (will you get rid of it?) Molly, I tried..
Here’s my take on each party’s performance. All this talk about parties makes me think we really should’ve gotten goody bags for attending. David Horovitz, if you’re listening…
Danny Ayalon – Israel Beitenu
Excellent speaker (former ambassador to the US). Very smooth and convincing about how we need to restore national pride and change the political system. He only got angry when Uri Bank from the National Religious party claimed that Yisrael Beitenu would give up parts of Jerusalem. Restoring national pride, you say… what do you say about the accusations against head of the party Leiberman’s daughter.
Dr. Bennie Begin, son of the Menachem Begin – Likud
He basically called out the current, Kadima-led government on all the things they are doing wrong. But I ask you this, Bennie, Whatcha gonna do? Why couldn’t you provide us with some solutions of your own. Oh, and notice anything familiar about the Likud website? Maybe this screenshot comparison to Obama’s site will help.
Uri Bank – Eichud Leumi – National Union
American-born and proud of it! I think he must’ve mentioned his American-ness at least 302 times and repeated the line “Vote for us and I will be your congressman” a bunch of times. I know we’re Americans, but I think we’ve finally caught on that we don’t call our Members of Knesset Congressmen. Perhaps he was playing the American card a little too much. He even said “When you vote eichud leumi, the best thing you get – is me” Very modest. Bank also affirmed that the next Prime Minister will be Netanyahu. Great, thanks for spoiling the anticipation! He then proceeded to bash Likud.
Dr. Tzvia Greenfield – Meretz
Tzvia is an ultra-Orthodox woman on the Meretz list, a liberal party focused on peace and social justice. She started out by bashing all the people who spoke before her, claiming they just go on and on about war and death. Here’s the confusing thing – Tzvia presents herself as Hareidi, but wasn’t Meretz’s platform in Jerusalem “Putting an end to the haredization of the city”.
Daniel Hershkovitz – Habayit Hayehudi
As to be expected, he also did a little bashing – of Uri Bank and his inconsistencies. His claim is that we should unite the land, the torah, and the people of Israel. Habayit Hayehudi (The Jewish Home) is a new right wing party, a joint party of the National Religious Party (Mafdal) and National Unity movements. A little English on your website would be helpful.
Rabbi Michael Melchior – Green Meimad
The least bashy yet, Melchior was a confident and powerful speaker who really cut through the crap and made me start paying attention. He said that no matter who the Prime Minister is from the 3 major parties – Labor, Kadima or Likud, they all believe that Israel should remain a Jewish and Democratic country, so they will pretty much handle Israel’s security in a similar way, and that 80% of Israelis believe there will be a 2 state solution. The real question is, what are the other parties proposing to do about education, social issues and the environment.
One of their slogan reads “all the other parties are fighting each other but we’re fighting for you”. It’s so true. All the other parties were so busy bashing each other that they couldn’t even get their visions across and they missed out, because I, for one, was in search of an leader who can see that Israel needs to be more than secure, it needs to be a place where people want to live and bring up their children. And for me, the only person who got that message across effectively was Melchior. And hey, if that baby is gonna vote for them, maybe I will too.
Avraham Michali – Shas
I have to be honest, by this point my ADD was fighting to take over, and Avraham’s slow and unenthusiastic English didn’t help much. So, I took it upon myself to read up on the Shas website after the debate. Unfortunately, there was very little English. What I did notice was their logo “Yes we can!”. Hmm.. reminds me of something very familiar. Also, you may want to get rid of the Drupal favicon. Sorry for being such a geek on that one.
Nachman Shai – Kadima
Nachman aroused the biggest number of boos from the crowd when he expressed his support for the disengagement from Gaza, and his willingness to go to the 1967 borders or whatever it takes to preserve the Jewish democratic state. Followed by more boos and his response to the audience, “enough already”.
Dr. Einat Wilf – Labor
Einat spoke confidently about her party’s focus on education, welfare and health issues. Also, she is all for higher levels of political responsibility and that the Labor party may sound boring but it is most definitely responsible. Later on, I checked out the Labor website – I love that a mini-Barak waltzes across his website and starts talking to you. It looks like he got trapped in the Willy Wonka TV shrinking machine and I could peel him right off the site and put him on my desk.
Are you still reading? 22 points for you.
And if you’re still undecided about which of the 34 parties to vote for, you can use the Election Voting Compass, a guide that asks your stance on several questions and then advises you on who to vote for. Thankfully, they offer it in the 3 most common languages spoken in Israel – English, Hebrew, and Dutch.
The Big Felafel 